Drey Balaclavas

1.⁠ ⁠*Returns*  
•⁠  ⁠Items can be returned within *14 days* of delivery.  
•⁠  ⁠Products must be *unused, unworn, and in original packaging*.  
•⁠  ⁠Customer is responsible for return shipping costs.  

2.⁠ ⁠*Refunds*  
•⁠  ⁠Refunds will be processed once the item is received and inspected.  
•⁠  ⁠Shipping costs are *non-refundable*.  

3.⁠ ⁠*Exchanges*  
•⁠  ⁠Exchanges are allowed for defective or incorrect items only.  

4.⁠ ⁠*Non-Returnable Items*  
•⁠  ⁠Sale items, gift cards, and worn clothing cannot be returned.  

5.⁠ ⁠*How to Start a Return*  
•⁠  ⁠Email *Dreyemporium14@gmail.com* with your order number and reason for return.  

 

*1. Processing Time*  
•⁠  ⁠Orders are processed within *3-5 business days* (excluding weekends and holidays).  
•⁠  ⁠You will receive a confirmation email once your order is shipped.  

 *2. Shipping Methods & Delivery Times*  
•⁠  ⁠*Standard Shipping*: 7-14 business days  
•⁠  ⁠*Express Shipping*: 3-7 business days  
•⁠  ⁠*International Shipping*: 10-21 business days (varies by country)  

Delivery times may be affected by customs delays, weather conditions, or other unforeseen factors.  

 *3. Shipping Costs*  
•⁠  ⁠Shipping costs are calculated at checkout based on your location and selected shipping method.  
•⁠  ⁠Free shipping may be available for orders above a certain amount (check promotions).  

*4. Tracking Your Order*  
•⁠  ⁠Once shipped, a tracking number will be emailed to you.  
•⁠  ⁠You can track your order using the provided link.  

*5. Lost or Delayed Shipments*  
•⁠  ⁠If your order is delayed beyond the estimated delivery time, please contact us at *Dreyemporium14@gmail.com*.  
•⁠  ⁠We are not responsible for lost shipments due to incorrect addresses provided by the customer.  

 *6. International Shipping & Customs*  
•⁠  ⁠International customers are responsible for any customs duties or taxes imposed by their country.  
•⁠  ⁠Customs processing times may cause additional delays.